Warranty Policy

Last updated: October 01, 2026

1. Warranty Coverage

UseBean products (such as data cables and electronic accessories) are backed by a 1-year limited warranty against defects in materials and workmanship under normal, intended use from the original date of purchase.

2. Warranty Process

To file a warranty claim, please contact our support team at usebean@outlook.com with the following information:

  • Sufficient proof of purchase (such as your online order number or sales receipt).

  • A clear description of the defect.

  • Visual proof (photos or videos) of the defective or damaged item, along with its serial number (if applicable).

You may be required to return the defective item for quality inspection if requested by our support team.

3. What is Covered

  • Original manufacturing defects in materials and workmanship.

  • Functional failures that occur during normal, everyday use within the 1-year warranty period.

4. What is NOT Covered

  • Products without sufficient or valid proof of purchase.

  • Lost or stolen products.

  • Items that have expired their 1-year warranty period.

  • Normal wear and tear, cosmetic scratches, or aging of materials.

  • Damage resulting from misuse, abuse, accidents, liquid contact, falls, or improper operation.

  • Products purchased from unauthorized resellers or distributors.

  • Damage caused by repairs or alterations attempted by unauthorized third parties.

  • Loss of data or personal items incurred during the use of our products.

5. Shipping Costs for Warranty

If a product is confirmed to have a manufacturing defect within the 1-year warranty period, UseBean will cover the reasonable replacement or return shipping costs as determined by our support team. Shipping costs for returns due to non-quality-related issues, unauthorized returns, or items found by our quality control to be in proper working condition must be covered by the buyer.