Return & Refund Policy

Last updated: October 01, 2026

Thank you for shopping at UseBean. We stand behind the quality of our electronic accessories and data cables, and we want to ensure you are completely satisfied with your purchase.

1. Return Period

You may submit a return request within 30 calendar days of receiving the product (based on the carrier’s delivery timestamp). This policy applies only to orders placed directly through the UseBean official website.

2. Return & Refund Conditions

To be eligible for a return, items must meet the following conditions:

  • Product Condition: Items must be unused, in the same condition that you received them, and in their original packaging, free of wear, scratches, or personal markings.

  • Accessories & Packaging: All original components, manuals, cables, and packaging must be included. Missing parts or damaged original packaging may result in a partial refund or refusal of the return.

  • Gifts: If your purchase included a promotional gift, the gift must also be returned with the main product. If the gift is not returned, its retail value will be deducted from your refund.

3. Return Shipping Costs

  • Change of Mind / Non-Quality Reasons: If you are returning an item because you changed your mind or ordered the wrong model, you will be responsible for covering the return shipping costs. Shipping costs are non-refundable.

  • Defective or Damaged Items: If you received a defective, damaged, or incorrect data cable or accessory, please contact us immediately. We will inspect the issue and provide a prepaid return label or arrange a full refund/replacement at no extra cost to you.

4. Return Process

  1. Initiate Request: Contact our customer support team at usebean@outlook.com within the 30-day window with your order number, reason for return, and photos/videos if the item is defective.

  2. Receive Authorization: Once approved, our team will provide you with return instructions and the designated return address.

  3. Pack and Ship: Securely pack the item in its original packaging (an outer shipping carton is recommended) and ship it using a trackable courier service. Please provide us with the tracking number.

  4. Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will automatically be applied to your original method of payment (e.g., PayPal).

Contact Us

If you have any questions regarding our Return & Refund Policy, please reach out to us at usebean@outlook.com.